1. Introduction

Quantum Paws LLC, operating as BarkurrRX ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information

We collect information you provide when creating an account, including your name, email address, and password (stored in hashed form).

Pet Health Data

We collect information about your pets, including names, species, breed, age, weight, activity data, health records, veterinary documents you upload, diet information, and medication details.

Usage Data

We automatically collect information about how you interact with our Service, including IP address, browser type, device information, pages visited, and time spent on pages.

Uploaded Documents

When you upload veterinary records or other documents, we store these files securely and process them using AI to extract health information for your pet profiles.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Generate AI-powered health insights and recommendations for your pets
• Extract and organize health information from uploaded documents
• Track and analyze pet activity and health trends
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Send marketing communications (only if you've opted in)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. AI Processing

We use artificial intelligence services (including OpenAI) to process pet health data and generate insights. When your data is sent to AI services:

• Data is transmitted securely via encrypted connections
• We do not share your personal account information (name, email) with AI services
• Pet health data is used solely to generate insights for your use
• We do not allow AI providers to train their models on your data

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (cloud hosting on DigitalOcean, file storage, AI processing)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred
• With Your Consent: We may share information for any other purpose with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Secure password hashing (bcrypt)
• Rate limiting to prevent abuse
• Regular security assessments

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Upon account deletion, we will delete your personal data within 30 days, except where retention is required for legal compliance, fraud prevention, or dispute resolution.

8. Your Rights

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format (JSON)

To exercise these rights, contact us at [email protected]

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt-out of the sale of your personal information (we do not sell your data)
• Not be discriminated against for exercising your privacy rights

To submit a CCPA request, email [email protected] with "CCPA Request" in the subject line.

10. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

Our legal basis for processing your data is: (a) your consent, (b) performance of a contract, and (c) our legitimate business interests. To exercise GDPR rights, email [email protected].

11. Children's Privacy

Our Service is not intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

13. Cookies and Tracking

We use essential cookies to maintain your session and remember your preferences. We do not use third-party advertising cookies. For more information, see our Cookie Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and sending you an email notification if you have an account. Your continued use of the Service after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Quantum Paws LLC
Email: [email protected]